Voluntary satisfaction refund
You may request a refund of your first VowelMarks Pro subscription payment within 14 days of that payment. The VowelMarks form asks you to choose a reason and provide a 10–500-character explanation. Qualifying requests refund the initial order through Polar and revoke Pro access immediately.
Renewals and cancellation
After the initial 14-day window, renewal-period refunds are reviewed case by case unless applicable law requires a refund. You can cancel a future renewal through the Polar customer portal without requesting a refund or providing product feedback; access normally continues through the paid period.
Required corrections
Missing product feedback cannot block a legally required refund, duplicate or fraudulent charge correction, chargeback, or Polar-initiated reversal.
Data and fees
A refund does not delete local or cloud learning history; those controls are available separately in Account. Polar may retain legally required transaction records. Payment-processing fees charged to VowelMarks may not be returned to VowelMarks when an order is refunded, but that does not reduce the qualifying customer refund.
Contact
Questions can be sent tohello@vowelmarks.com.